For introverts, communication is difficult. While extroverts will happily just pick up the phone and start chatting, introverts tend to overthink the whole thing and get unnecessarily anxious about making phone calls. While this might not be too much of a problem in a world where text and email is the predominant form of communication between friends, in the business world, the phone is at the heart of every deal.
There is absolutely no reason that an introvert can’t run their own business and being your own boss might just be the making of you. When you are in charge and calling all the shots, you are going to gain confidence quickly and figure out the best methods for you. However, if making phone calls still stresses you out, you do need to deal with that now.
Finding the Right Phone System
To begin with, you should look into getting the right phone system. If you are worried about missing calls because you are away from your desk, or struggle to concentrate on messages that have been left, you could benefit from an answering service that converts audio files into emails to make it easy to catch up with what you may have missed.
You can also combine your business computer services with your phone line to get the best system for your company. These systems will also help you save money and modernize your business practices so even more reason to get in there now!
Write Yourself a Script
Part of the anxiety of a phone call is not knowing what you need to say or what someone else might say. Because you can’t see someone’s face, you also don’t have the non-verbal communication we often rely on to figure out what someone means or is saying.
The first thing you should do is write yourself a script. It doesn’t need to be a perfect word-by-word guide, but making some notes to ensure you cover the key points will really help you to relax. Think of it like ordering a takeaway. You would always write down everyone’s order and there isn’t much difference here.
You might also like to think about what the other person might ask and how you will respond. So if you are calling to provide a quote they are likely to ask how long it will take, how much it will cost and what will happen next.
Practice Makes Perfect
Once you have a script, practice makes perfect. If you are nervous about making a call to a client, do a practice run with a friend or family member and role play the phone call first. While it won’t be exactly what will happen, this practice run should calm your nerves and prepare you for the real thing.
Phone calls might be more difficult for introverts but this doesn’t mean that you will never be able to do them. With a few simple coping strategies and practise, you will be chatting happily with clients before you know it.