More and more SMEs and large enterprises are turning to private branch exchange (PBX) systems as an economical and efficient way of managing internal telecommunications. Venture capital firm The Insight Partners projects that the global cloud PBX market will be worth nearly $19 billion by 2027. A PBX phone system helps users to communicate using different channels such as VoIP and analog.

Small businesses can get by with one or two telephone lines. However, as the company grows, its communication needs will increase in both cost and complexity. Openvox PBX helps you simplify your corporate communications and has features absent in traditional telephony.

1. Centralized communications

Here’s a fun fact: When you’re calling another phone number, even if it’s the office beside you, the call is being handled by the phone service provider’s exchange. Calls that are routed through an external exchange might incur a charge, even if it’s local. With a PBX system, all internal calls are handled within the company.

Now imagine a company with a lot of offices and branches. Corporate telecommunications for SMEs are usually too complicated and costly for a regular phone company to handle. A PBX system allows for a private exchange at a fraction of the cost.

A PBX system also allows a single receptionist to handle company-wide external communications from a single number. If your company has a lot of departments and offices with different phone numbers, you can list just one phone number in a business card, directory, or advertisement. While you can do this without a PBX, only one person can use the system at a time. A PBX allows multiple calls to coincide.

2. Automated calling

You can eliminate the receptionist if you have a PBX. You can set up the system in a way that callers will hear an automated system instead, with voice instructions for how to transfer to a particular department or office. That way, multiple numbers can be handled at the same time.

3. Improved routing

Let’s say you’re stuck in an important meeting at the office when a client calls your number. Usually, the caller would just hang up when they realize no one is going to answer. With a PBX, you can set the phone so that the system will forward your calls to another unit if no one answers it within a certain amount of time. You can even use it to forward a call to voicemail.

This helps you design a routing system in case key people in your office are unavailable to answer the call. For instance, if one account manager is unavailable, their call will be forwarded to another member of the accounts team. This ensures that no critical call is left unanswered.

4. Minimize costs

With regular telephony, you’ll only know how many outgoing calls your office makes until the bill arrives. This can lead to out-of-control expenses for international and national calls. A PBX system allows for logging of all calls, both incoming and outgoing. This feature lets you see which numbers are making and receiving more calls, enabling you to optimize the system.